Investors may have various grievances with respect to their PAN application, like the non-allotment of PAN or an error or mismatch in the name on the card. The Income Tax Department has an online grievance management system, which allows investors to submit their complaints pertaining to PAN applications registered with UTITSL or NSDL.Here's how you can go about lodging a PAN related complaint online.

Portal

Grievances related to PAN can be lodged by logging on to incometax.sparshindia.com, and going to the PAN section.

Complaint menu

Complaints pertaining to applications for PAN submitted either to UTITSL or NSDL can be lodged by clicking the `submit' link. On clicking this link, a form for PAN grievances is displayed. The complainant is required to choose the nature of the complaint from the dropdown menu provided on the form.

Details

The complainant has to provide mandatory details such as receipt or coupon number of the PAN application.The complainant's name, address, date of birth and contact details are also necessary. The form allows for a brief description of the complaint to be added.

Submission

Once the relevant details have been entered, the application can be submitted online.

Status check

One can know the status of the complaint by visiting the same URL and clicking on the `status' link. The complainant can retrieve details and the status of the complaint by entering either his PAN number or the complaint number allotted to him.

The Sparsh portal also provides a feature to make an application for the surrender of a duplicate PAN.

It is important to keep the complaint number handy, so that it can be used for further reference.